Questions & Answers
Do you have a question? You'll find the answer here.
How is personalization done?
Our fabric products, such as cuddly toys, are finished using a high-quality, long-lasting printing technique in which the design is permanently fixed using heat.
We personalize wooden products with precise laser engraving, which is also of the highest quality. Every personalization is permanent, ensuring your gift remains unique.
Where do the products come from?
The companies we work with are carefully selected to ensure we create only the highest quality and safest children's products for you.
We work with the following companies, among others:
Bieco - Germany
Jollein - Netherlands
Label Label - Belgium
Tryco - Belgium
Jabadabado - Sweden
and much more.
We check the products very carefully and then personalize them for you.
ALL TOYS HAVE CE CERTIFICATION
Shipment
We only ship with insured premium shipping from DHL.
Thanks to tracking, we and you always know where your package is.
Production time
We manufacture the products within 2 business days of ordering and ship them no later than 4 days after ordering.
If you need something very quickly, please send us an email using the contact form.
return
We will, of course, accept returns of non-personalized products within two weeks. You will be responsible for shipping the return. We do not cover return shipping.
Attention: Personalized products are non-returnable!
Special requests
Feel free to contact us with any special requests. Simply use the contact form, and we'll get back to you.
